This is the "Faculty Support" page of the "Blackboard Faculty Support" guide.
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HBU Moody Library | 7502 Fondren Houston, TX 77074 | Phone: 281-649-3304 | Reference Desk: 281-649-3180 | Library Web Site:

Blackboard reference for faculty
Last Updated: Apr 28, 2015 URL: Print Guide RSS Updates

Faculty Support Print Page

Supported Browsers and Apps

Supported Browsers

Blackboard supports four primary browsers for Learn releases. Links to the vendor sites for the browsers are included in this topic.

To learn more about Blackboard's general browser support policy as well as information about Javascript, Cookies, and other software, see the Browser Support Policy topic and Supported End-User Technologies for SP 13 on Behind the Blackboard.

The browser versions listed are those that were available when Blackboard Learn 9.1 Service Pack 13 was released in June 2013. These are not the only browsers supported on this release. To learn more, see the Browser Support Policy topic.

Traditionally Released Browsers

The dates listed are the original release dates for general availability.

Logo for Microsoft Internet Explorer
  • Internet Explorer® 10 from Microsoft (26 October 2012 for Windows 8,  26 February 2013 for Windows 7)
  • Internet Explorer 9 from Microsoft  (14 March 2011)
  • There are some configuration options for Internet Explorer that may make some features of Blackboard Learn difficult to use. To learn more, see the Browser Support Policy and Internet Explorer Security Zones and Compatibility View topics.

Logo for Apple Safari
  • Safari® 6 from Apple (25 July 2012)
  • Safari 5 from Apple (7 June 2010)
  • Safari 5 for Windows is an exception. Apple's continued support for this browser is unclear, and Blackboard does not test it.

Automatically Updated Channel-based Browsers

The dates listed are the latest numbered patch release dates.

Logo for Mozilla Firefox browser
Logo for Google Chrome

Don't See Your Browser or Version Listed?

Both newer and older browsers from these vendors may be supported. 


The Blackboard Mobile App can be purchased for $1.99 at the Google Play or Apple Apps store. The purchase is for life. Click here.


For us to assist you further, please provide the following to help us Troubleshoot your issue:

Location: (off campus or on campus)

Operating System: (e.g. Windows 7, Windows 8.1, Mac OS X 10.9, Ubuntu 14.04)

Browser: (e.g. Internet Explorer, Firefox, Chrome)

Browser version: (e.g. Internet Explorer 11, Firefox 31, Chrome 36)

Java version: (e.g. 1.5.6)

Toolbars: (e.g. Yahoo, Google, etc)

Extensions: (e.g. Adblock Plus)

HBU Username:

Wireless or Connected to wall:

Steps taken to receive error:

Full course title or CRN: (201230_1234)


Announcement: Spell Check

Blackboard now offers spell check on all text fields!


Getting Started with Blackboard

Welcome to our Blackboard support site!

Our goal is to assist in improving your overall knowledge on how to manage courses in Blackboard.



Youtube Videos and Blackboard

These documents will walk you through the process of creating a Youtube account, uploading videos to your account, and linking these videos to your Blackboard course. This will allow your students to view those videos without us uploading videos to the Blackboard environment.



Videos on How to Hide/Show Courses


Course Copy Options

Course Import and Export Options


Virtual Private Network (VPN)

For information on how to access HBU network remotely, please refer to the document below:


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