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Troubleshooting Library Database Access Issues: Databases

An organized way to manage our systems

Clearing Cache

Cache

Cache are temporary internet files stored on your device making it faster to load pages to which you go frequently. Clearing these will usually cause no difficulty.

Clearing Cache in Chrome

  • Click vertical dots beneath the X-close button.

  • Click Settings

  • Type Cache in the search box. Click clear browsing data.

  • Click the Cached Images and Files button and nothing else. 

  • Time range: All Time.

  • It is usually a good idea to restart your browser.

Clearing Cache in Firefox

  • Click the "hamburger" (triple dashes beneath the X-close browser button.

  • Click Settings

  • Type Cookies in the search box and press Enter.

  • Click the Clear Data button.

  • Click the Cached Web Content button only.

  • It is usually a good idea to restart the browser.

General Information

Database use can sometimes have unforeseen problems. This page is designed to give you some helpful ways of resolving issues on your own. We will do our best to help, but please be aware that the library can only go so far in troubleshooting web issues for several reasons:

  • Individuals personalize browsers on their devices. Sometimes, these personalizations can interfere with database access.
  • Network or server problems can happen anywhere on the line (your home, your Internet Service Provider, the HBU proxy server, or the server(s) for the organization you are trying reach.

One easy solution out of the gate is to try another browser. Web designers or companies will often create web pages that favor one browser over another. If you have trouble accessing a database or pages are not loading correctly, try using a different browser. Chrome and Firefox are the main standards. Edge may be moving up. 

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DISCLAIMER: The library is not responsible for the loss of access, data, or computer problems resulting from use of these instructions. If you are concerned about doing this yourself, work with a computer technician or someone whom you trust.

Clearing Cache

Cookies

The following instructions are designed to clear specific cookies. This will not affect other web sites still logged into, or anything related to passwords. For this example, let's assume you need to clear EBSCO cookies.

Clearing Cookies in Chrome

  • Click vertical dots beneath the X-close button.

  • Click Settings

  • Type Cookies in the search box. Click Cookies and Other Site Data (NOT Clear Browsing Data and cache).

  • About halfway down the page, click See All Cookies and Site Data.

  • In the search box, type EBSCO, for example. It may be another database. 

  • Click the trash can (delete) all EBSCO cookies. We're clearing only EBSCO cookies, nothing else.

  • Click the X to close the browser and restart.

 

Clearing Cookies in Firefox

  • Click the "hamburger" (triple dashes beneath the X-close browser button.

  • Click Settings

  • Type Cookies in the search box and press Enter.

  • At the bottom, look for the Cookies and Site Data section

  • Click the Manage Data button.

  • Type EBSCO in the search box.

  • Click the Remove All Shown button.

  • Close browser and restart.